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FAQ

How long will it take me to receive my order?

All of our items are made to order. Please allow approximately 5-7 days production time for bandanas and 2-3 weeks production time for leashes before shipping. Once your items ship we will email you with your tracking number so you know when you can expect your package to arrive. Our items ship out of Florida using either USPS First Class or Flat Rate Priority shipping methods.

Do you ship International?

We currently only ship to the 50 United States of America (including Washington DC). At this time we do not ship Internationally or to APO/FPO/DPO addresses.

What size bandana should I order?

We suggest loosely measuring the circumference of your dogs neck  or their collar to determine their neck size before ordering. If they have thick fur measure over their fur. Choose the size that corresponds to the length measured. If we do not offer a size that will fit your dog please email us at sales@fetchandheel.com and we will be happy to make a custom size for you.

All of our bandanas are tie on and made with extra length on the end for you to tie with

All of our snap bandanas are made with two metal snaps to allow you to adjust size

If you are concerned about size we encourage you to order up a size as you can always tie the bandana tighter if needed. Dogs with long fur may need to size up as long fur can hide the bandana.

Extra Small: 7-9

Small: 10-12

Medium: 13-15

Large: 16-18

Extra Large: 19-21

What is your return policy?

If we make a mistake on your order or you receive a damaged product please email us at sales@fetchandheel.com and we will be happy to resolve the issue. We may ask to see a photo of the item(s) to verify the error/damage prior to issuing a replacement.

If you want to return your order for any other reason please let us know by emailing us at sales@fetchandheel.com within 7 days of receiving your order. All returns must have a "Return Authorization Number" assigned to the return prior to returning the product to us. You can only return new, unworn items. We do not except returns on items damaged by daily use. Due to their customization leashes are non-returnable. Return shipping is the responsibility of the customer and is not refundable. Returns must be received within 14 days of order delivery. Upon receiving the return the item(s) will be inspected to verify that they are in new condition. Upon approval of the inspection a refund will be issued for the cost of the returned item(s).

If you do not receive your order within 1 week after it ships, then let us know so we can contact the USPS. If you do not contact us within 7 days of the expected arrival day we will not be responsible for replacing your order.

What are the cleaning/care instructions for your products?

Bandanas

We recommend hand washing your bandana with a mild soap and lying flat to dry. You can also iron your bandana to remove wrinkles. Bandanas may arrive with wrinkles from shipping.

Leashes

We recommend hand washing your leash with a mild soap and lying flat to dry. Dry off wet hardware with a towel.

Scarves

We recommend spot cleaning or gently hand washing your scarf with a mild soap and lying flat to dry.

What are your products made of?

Bandanas

Our bandanas are made of cotton and cotton blend fabrics.

Leashes

Our leashes are made of 100% cotton rope, hemp twine and nickle plated zinc (silver) or brass (gold) hardware.

Scarves

Our scarves are hand knit out of super soft yarn.

Do you offer any discounts?

Check our social media for updates on current sales, promotions and contest!
Coupon codes cannot be applied to previous orders.

Still have a question?

Please contact us at sales@fetchandheel.com with any other questions or concerns.